Privacy Policy

Information we collect

When you submit our estimate form, call, or text us, we collect only what we need to quote and schedule your job:

• Your name, phone number and email address
• The service address or neighborhood for the work
• The type of work you're requesting and any details you share
• Photos you choose to send us about the job

Our website host also records standard technical information such as IP address, browser type, pages visited and referring site. We do not collect Social Security numbers, payment card numbers through this website, or any sensitive personal information.

How we use it

• To respond to your request and provide a free estimate
• To schedule, perform and follow up on the work
• To send appointment confirmations and reminders by call, text or email
• To keep records of completed jobs, including warranty coverage
• To improve our website and understand which services customers need

We do not sell your information

We do not sell, rent or trade your personal information. We share it only with service providers who help us run the business — our website host, form and notification providers, and email or text messaging services — and only as needed to deliver those services. We may also disclose information if required by law.

Text messages

If you text us or give us your mobile number, you consent to receive messages from us about your estimate and job. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. We do not send marketing texts to numbers that have not contacted us.

Cookies and analytics

Our site uses minimal cookies and may use analytics to count visits and see which pages and buttons are used. This data is aggregated and is not used to identify you personally. You can block or delete cookies in your browser settings; the site will still work.

Your California privacy rights

California residents may request a copy of the personal information we hold about them, ask us to correct it, or ask us to delete it. We do not sell personal information or share it for cross-context behavioral advertising. To make a request, call (619) 510-0366 or email totalkeepmaintenance@gmail.com. We will not discriminate against you for exercising these rights.

Retention and security

We keep job records as long as needed to service warranties and meet our tax and legal obligations, then dispose of them. We take reasonable steps to protect your information, though no method of transmission over the internet is completely secure.

Children

Our services and website are intended for adults. We do not knowingly collect information from anyone under 16.

Changes

If we update this policy we will change the date at the top of this page. Continued use of the site after an update means you accept the revised policy.

Contact us

Total Keep Maintenance
San Diego County, California
Phone / text: (619) 510-0366
Email: totalkeepmaintenance@gmail.com